Service
Why Catalyst?
Catalyst MedTech’s Nationwide Team delivers exceptional service. With modality centric service teams, we offer a diverse and highly skilled team of field service engineers, technical support specialists, applications training specialists, customer service dispatch and warehouse parts fulfillment professionals focused on optimal functionality and performance of your system. Why would you accept anything less?
Responsiveness
From the moment our customer service dispatch team answers your call, our team is focused on timely delivery of support. Your time of need is our priority. After all, what really matters is returning your system to assist in the care of your patients.
Quality
Our service management approach focuses on delivering quality parts, service and support for our customers. Consistency matters and quality matters.
Effective & Efficient
Our service and support programs offer customers a cafeteria of choices that allow them to customize the program that best suits their needs and situations. By doing so, our customers enjoy service that is both cost effective and cost efficient.
Teamwork
True to the company’s values, our service and support team believes in transparent and collaborative communication. By honoring these values both internally and externally, the team is able to meet consistently high standards of performance excellence for the benefit of our customers.